Rabu, 11 Januari 2017

Task 4 : Complaint Letter

Ekasitaa Company , Ltd
92 Road Guava Grogol, West Jakarta
Tlp : (345)444-333 ,     fax : (345)888-333     www.sitacompy.net


Augst 13th, 2016

Mr.Alex joseph
Customer Service Manager
Beatbox Electronic
Cempaka Putih Road, Jakarta
Indonesia, INA 43312


Dear Mr Alex

In recently, shipment of electronic beatbox, there is a problem. We received a damaged item on our order.

On the 11th of August we bought seven computers. And on the 12th of August we received the order. but after we checked out the products that you have submitted, there was some damage to multiple computers. The damage in the form of three CPU units and four untit keyboard.

we will return the damaged goods to be re-examined by your company.

please send us a new CPU and keyboard in accordance with the damage that we received. and We hope, will not accept the defective product and can be sent back within a week. If this happens again, we apologize if we will decide our cooperation contract. A copy of the bill

Thank you for your attention to this matter.

Cordially yours,

Silviani Sitaa

Silviani Sitaa
Purchasing Supervisor


Enclosure: Invoice (photocopy)